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General rules

We want you to be fully satisfied with every item that you purchase online from Natna Natural Hair. Returning hair extension works if there is an issue with dying hair extension, you may return the item within 3 days for a full refund of the purchase price, minus possible shipping, handling or other charges. You have the right to return your order within 3 calendar days after receiving the order. This return period constitutes three days starting from the day on you have received your package.

All items must be unworn, unwashed, undamaged and in their original packaging, if possible, with all its accessories and all packaged components. You must diligently pack the items for return shipment so that they will not be damaged. If necessary, use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging with sufficient protection against shipping damage.

In case you decide to return the item(s) after you using them, or you handled or packed them negligently, you are responsible for compensating the possible reduction of value of the returned item up to the full price of such item.

Money refund

A full refund will be issued for products that haven’t reached 6 weeks after shipment was made.

Refund will be made to the original form of payment.

Shipping costs are non-refundable.

Exchange

Our exchange process works only for Weaves.

They should be reported within three (3) days of delivery. They are exchangeable only if they’re unworn, unwashed, in their original state and in their original packaging.

You will be responsible for your own exchange shipping costs.

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